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What You Can Always Expect from Charlotte Mechanical: Exceptional Service

What You Can Always Expect from Charlotte Mechanical: Exceptional Service

We get it. Putting your trust in an HVAC and plumbing company can be tough. We hear stories from customers all the time about poorly trained technicians, dishonest dealings and just all-around negative experiences with other companies.

Well, we’re here to tell you that not all companies are created equally. In fact, there’s a lot about Charlotte Mechanical that inspires trust and solidifies generations-long relationships with customers in and around the greater Charlotte-Mecklenburg area. If you’re wondering what makes us special, we’d like to share one of our Charlotte Mechanical core values with you: exceptional service.

We hire the best.

We hire candidates with the necessary experience to do the job right. Our rigorous interview process includes a full background check, drug test, and driving record test. This battery of tests is conducted randomly for our entire staff approximately four times each year. Once sure of the caliber of our new technicians, they participate in several weeks of ride-along training with other seasoned technicians. Through this tried and true method, you can be assured that every technician who comes to your house is fully trained, capable and worthy to wear the Charlotte Mechanical name.

We stay current.

Charlotte Mechanical technicians participate in weekly meetings to discuss best techniques for the field, but also to communicate the needs and experiences direct from customers just like you. We believe our technicians are the face of our company and often the only people from our business whom you will ever meet. We value your experience when you use Charlotte Mechanical. We make sure our technicians have all of the tools necessary to fix all of your HVAC and plumbing problems while delivering the highest quality customer satisfaction.

We are safe.

Each month Charlotte Mechanical technicians participate in safety meetings. We believe in keeping our employees safe and providing them with important information on environmental dangers – like heat stroke and frostbite – and occupational dangers – like ariel lifts. Additionally, we maintain OSHA and EPA standards and provide training for driver safety and other related topics.

We are courteous.

We value your time and that’s why we always call 30 minutes before we arrive at your property. We know waiting all day for a technician can be frustrating, we do our best to minimize any inconvenience and be conscientious of your time.

We treat everyone like family.

There is nothing better than a clear explanation and an honest appraisal- we know that to be true for ourselves and we extend the same treatment to our customers. We pride ourselves on being transparent and clear about the issue, the solution and the cost to fix it. We will explain what went wrong, the name(s) of any needed parts, how they work, and answer any additional questions you may have.

When you put your trust in Charlotte Mechanical, that means you are trusting all of us. From the founders of our company to our technicians who do the daily work. And we know that. That’s why we place such high value on our employees, training them well and creating a culture of courtesy and respect for our customers. We believe this exceptional service sets us apart from our competitors.

If you are ready to experience the best in both customer and mechanical service, our friendly, knowledgeable staff is ready to assist you. Call us at 704-771-1020 or visit us online today to schedule an appointment. 


Don’t Be Afraid of Your AC: Three Things You Need to Know

Charlotte Mechanical Air Conditioning Inspection

Spring is in the air. Summer is close behind. And with summer comes one warm promise – high, hot, sticky temperatures. The change in the Charlotte weather has us all reaching for our summer wardrobe and setting our sights on vacation.

With those warmer temperatures come greater demands on your HVAC system. At Charlotte Mechanical, we hear a lot of good questions about “the first AC system run” of summer – and the question is often asked with trepidation.

The thought of shifting that switch to cool strikes fear into the hearts of many.

Well, we’re here for you; and we’re dispelling the fear and the myths with three simple tips you need to know about turning on your AC this season.

Your system is made to turn on… and off.

Reality: Turning your AC on after a long winter of being off will not damage the unit. Believe it or not, this is a common worry among our clients. Just like the air conditioner in your car, your home’s air conditioner is built to turn on and off frequently in response to the change in indoor temperature. Now, you may hear others say they need to be there to turn your system on the first time, but that simply isn’t true. Truth is, there is only one way to turn on your system and you can do it yourself. Of course, if you want one of our technicians there to support, we are more than happy to oblige.

Your system is safe.

We like to remind our customers that HVAC manufacturers install several different safeties on their air conditioners. These mechanisms are there to ensure the safety of the home and the proper functionality of the equipment. In addition, any reputable heating and cooling company, like Charlotte Mechanical, installs additional safeties to provide further protection for your home. Unsure of the safeties in place on your equipment? Give us a call; we’re happy to explain all of the safety features on your system.

Your filter is key.

The best way a homeowner can support the efficient functioning of their air conditioner is through the regularly checking and changing the air filter. Regular maintenance of the filter keeps your system running efficiently, safely and cleanly. At Charlotte Mechanical we include a free 4” media filter cabinet and filter with every installation of new equipment. Media filters are reasonably priced and provide great indoor air quality (IAQ). Air filters have the greatest impact on the quality of the air you are breathing inside your home. If you have questions about your filter, how to change it, or if you are interested in upgrading to a media filter cabinet, give us a call to set up an appointment today.

With these tips in mind, we hope you feel confident turning on your air conditioner this summer. Remember, your system is made to turn on and off, is built with safety in mind and needs a clean filter to run efficiently.

When in doubt, give us a call at 704-771-1020. You can trust our knowledgeable team; they’re ready, willing, able, and eager to assist and support you with any questions you may have about your first AC run of the season.