When homeowners need to find services or a business, they usually search the web. Popular sites like Angie’s List, Facebook, Yelp and Google allow viewers to read and sort through reviews. With this information, they are usually able to make an informed decision about the company they will hire.
Among these review sites, Angie’s List is revered as the most dependable source for consumer information. More than two million households use their service to find high-quality service companies and healthcare professionals in over 700 categories. There are no anonymous reviews, and all reviews are certified to prevent companies and providers from reporting on themselves or their competitors.
Angie’s List Super Service Award Winner
Winning an Angie’s List Super Service Award is a big deal. Only 5% of all companies nationwide are worthy of the honor. The award honors companies that have given outstanding service according to their members.
Charlotte Mechanical has won this award for four consecutive years (2012-2015). In 2015, the criteria for the award included maintaining an A average on both the reviews for 2015 as well as on overall reviews, and not being in poor standing with the Better Business Bureau.
No one has more positive reviews from paying customers. With almost 400 Angie’s List reviews, an A rating and multiple Super Service Awards, it’s clear to see why Charlotte Mechanical is the most referred and preferred heating, cooling and plumbing company. Check out some of our Angie’s List reviews, as well as some customer testimonials, below!
“I wanted to take a moment to say thank you to your team for the recent upgrade and installation of a new Trane heat pump in my high rise condo. Your team at Charlotte Mechanical was incredible to engage with and it was a refreshing experience to work with knowledgeable experts who embody customer service and professionalism in their trade. Your advisors, managers, and technicians are premier and certainly went the extra mile with a positive, can-do approach to what I would be a complex and challenging installation.”
“Provider scheduled the maintenance promptly and arrived on-time on the day of the scheduled work. HVAC was serviced and all checked out. I will definitely use them in the future!”
“We have a monthly payment plan with them they offer, which is so great vs having to put out a big chunk of funds at one time for unexpected repairs. At this point, I trust this company fully, and plan to buy new system from them when this one is worn out. So far, real good!”
“Charlotte Mechanical is outstanding in every way: professional, punctual and they respond immediately and communicate at every step. I have complete confidence in them!”
“The diagnosis of my kitchen sink leak was that I needed garbage disposal replaced. They even offered for me to buy the replacement part myself to save money (I declined and had them pick it up). All of this was completed easily within 2hrs. Professional and cleaned up job. Excellent explanation of new parts/manual.”
“We purchased a contract from Charlotte Mechanical. They checked all plumbing in the house and also fixed a leaky bathroom sink fixture. Our plumber, Adam, was terrific. He was very friendly, explained everything he was doing, and provided several tips that I can do myself. He fixed our leaky fixture. He spent 1.5 hours in our home, going through everything. He was very thorough. He answered all of my questions, and was very polite. He appeared to know his job very well. I thought the price was reasonable. I would definitely hire them again.”
“We have been using Charlotte Mechanical for service for the last ten years. Before we remodeled a pipe broke on a Sunday night, which by the way was one of the coldest nights of the year and Charlotte Mechanical sent a tech out within the hour and got everything fixed. We had an older home at the time so they serviced our air condition quite often. They have always been a pleasure to work with.”
“For the past 12 years, Dan and Steve have always taken care of my heating and air problems, but when my plumbing went out, I didn’t know who to call. Dan let me know they had been doing plumbing for the past 10 years as well. Charlotte Mechanical came out on the same day and fixed the problem. They saved me time and who knows how much money from dealing with another plumbing company’s high rates. Thanks Dan”
“Charlotte Mechanical did an emergency repair job for my fiancee when she was ill. The quickness and professionalism exhibited by their employees was way above expectations. The job was finished quickly, rather inexpensively, and very complete. There never was another problem with her unit.”
“Jeff Crane and his crew with Charlotte Mechanical recently replaced our old heat pump with a new Amana system. Everyone on this project was extremely professional and the quality of their installation was most excellent. Even the county inspector made a comment on the “very nice job” that Jeff and his crew had performed. I highly recommend Charlotte Mechanical.”