Our mission is to be the premier home air, heating and plumbing service provider in the Greater Charlotte area by providing 100% customer satisfaction through our quality installations and prompt professional service. That means everything we do revolves around our customers and every member of our team is committed to this mission, including our HVAC technicians. With many companies to choose from, you might be wondering what sets our technicians apart from the rest. We sum it up in three words: trustworthy, highly trained and friendly. Read on to learn what we mean. Or, if you fit the bill and would like to learn more about joining our team, visit our Careers page.
You can rely on us to be honest and trustworthy, as this customer explains, for several reasons. First, we take pride in our work. That starts with quality parts, most all made in the U.S.A. That’s because high quality parts will last longer, meaning fewer problems down the road for you. Pair that with excellent workmanship (thanks to our training; see below), and you can count on an all-around top-notch job.
Second, not only do we not skip steps or do sloppy work, but we also go above and beyond. For example, during a maintenance appointment, we clean the evaporator coil in addition to the condenser coil. Many HVAC companies don’t because it is difficult to access. Why do we do it? Your comfort and health are important to us. This step helps to keep the air you and your family breathe clean. Plus, we’re protecting your bottom-line as it also helps keep your equipment running smoothly.
Lastly, our service calls and repairs are always clearly priced and quoted upfront, so you can expect transparency throughout our entire visit in your home.
We won’t send anyone to your home unless they are completely and fully trained. We have such a high bar for our technicians that even our office is a North American Technician Excellence (also known as NATE) training facility. NATE certification is the gold standard for technician development in HVACR. Learn why you should choose a NATE-Certified Technician here.
We pride ourselves on translating our knowledge into simple and straightforward advice and recommendations for you, the homeowner. That means we’ll explain the situation in detail and answer any questions you may have to put you at ease. We strive to be one of the best HVAC professionals that you will ever deal with. This review underscores our professionalism and informative nature.
Service with a smile may sound cliché but it’s our promise to you. From the moment you open the door until you see our truck drive away, we want your interaction with our technicians to be a positive one. That’s why we only hire technicians who are genuinely kind people who have a passion for this line of work. This customer lauded our technician, Kris, for his enthusiasm and his individual for his “extra effort” and just being an “exceptional young man.”
To us, friendly also means respectful. For example, we like to keep your home clean while we service your HVAC issue. That means we treat your home as if it were our own and are professional in every way. We wear high-end dual layer waterproof rubberized shoes covers to ensure we don’t make a mess on your floor. We clean up after ourselves and are mindful of where we put our supplies and equipment. You’ll barely notice we’re there!
We hope to hear from you soon! Learn more about joining our team as an HVAC technician.
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