I can’t say enough about the quality and professionalism of the Charlotte mechanical staff. We have lived in the south for 12 years and have had to buy 3 air conditioning units. Our home never seemed to get comfortably cool in the summer until we bought a Trane unit from Charlotte mechanical. They came to our home and determined that the previous units were too small and that the duct work needed adjustments. We now have our unit about 5 years and couldn’t be more satisfied. Our technician Nick is so knowledgeable and professional, always pleasant and eager to answer all our questions completely. This is an excellent company!
We had our air conditioner go out on Friday night. We called first thing Saturday and John was able to come that afternoon. Unfortunately we needed a special part, so we had to wait until the following week to finish the repair, but we were very happy with the way it was all handled. John was very polite and professional and made sure we knew what to expect from start to finish. We will definitely be repeat customers and asking for John by name.
John was incredibly professional, timely and thorough. He took time to explain what he was doing and answering our questions. We have used Charlotte Mechanical as our heating and cooling specialist since moving into our home two years ago and have always had a great experience with them.
Calvin from Charlotte Mechanical persevered for many hours on a hot humid day in our difficult crawl space to replace the defective pipe for our tankless hot water system. He explained what he was doing so that I could understand the system. And he never once complained about the miserable working conditions. I will stay with Charlotte Mechanical to service our plumbing from here in out.
Prompt, courteous and professional service. The technician showed up at the appointed time for a weekend emergency and was smart and knowledgeable in diagnosing and fixing my system. 100% satisfied with this company.
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