What You Can Always Expect from Charlotte Mechanical: Exceptional Service

May 13, 2019

We get it. Putting your trust in an HVAC and plumbing company can be tough. We hear stories from customers all the time about poorly trained technicians, dishonest dealings and just all-around negative experiences with other companies.

Well, we’re here to tell you that not all companies are created equally. In fact, there’s a lot about Charlotte Mechanical that inspires trust and solidifies generations-long relationships with customers in and around the greater Charlotte-Mecklenburg area. If you’re wondering what makes us special, we’d like to share one of our Charlotte Mechanical core values with you: exceptional service.

We hire the best.

We hire candidates with the necessary experience to do the job right. Our rigorous interview process includes a full background check, drug test, and driving record test. This battery of tests is conducted randomly for our entire staff approximately four times each year. Once sure of the caliber of our new technicians, they participate in several weeks of ride-along training with other seasoned technicians. Through this tried and true method, you can be assured that every technician who comes to your house is fully trained, capable and worthy to wear the Charlotte Mechanical name.

We stay current.

Charlotte Mechanical technicians participate in weekly meetings to discuss best techniques for the field, but also to communicate the needs and experiences direct from customers just like you. We believe our technicians are the face of our company and often the only people from our business whom you will ever meet. We value your experience when you use Charlotte Mechanical. We make sure our technicians have all of the tools necessary to fix all of your HVAC and plumbing problems while delivering the highest quality customer satisfaction.

We are safe.

Each month Charlotte Mechanical technicians participate in safety meetings. We believe in keeping our employees safe and providing them with important information on environmental dangers – like heat stroke and frostbite – and occupational dangers – like ariel lifts. Additionally, we maintain OSHA and EPA standards and provide training for driver safety and other related topics.

We are courteous.

We value your time and that’s why we always call 30 minutes before we arrive at your property. We know waiting all day for a technician can be frustrating, we do our best to minimize any inconvenience and be conscientious of your time.

We treat everyone like family.

There is nothing better than a clear explanation and an honest appraisal- we know that to be true for ourselves and we extend the same treatment to our customers. We pride ourselves on being transparent and clear about the issue, the solution and the cost to fix it. We will explain what went wrong, the name(s) of any needed parts, how they work, and answer any additional questions you may have.

When you put your trust in Charlotte Mechanical, that means you are trusting all of us. From the founders of our company to our technicians who do the daily work. And we know that. That’s why we place such high value on our employees, training them well and creating a culture of courtesy and respect for our customers. We believe this exceptional service sets us apart from our competitors.

If you are ready to experience the best in both customer and mechanical service, our friendly, knowledgeable staff is ready to assist you. Call us at 704-771-1020 or click contact us today to schedule an appointment.

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